100% Satisfaction Guarantee

Aspen Country guarantees 100% satisfaction and we stand behind our products. Our merchandising team searches for unique, high-quality, and affordable items — we search for decorative home and garden decorations and decor accessories to display in our own homes, and for gifts that we ourselves would like to receive! That's why you can shop our online store with complete confidence.

If an item arrives damaged or incomplete, please E-MAIL us immediately. Please include your order/track number, name and shipping address. We WILL make it right!

30-Day Inspection Period.
If your selection does not meet your every expectation, simply return it within our 30-day inspection period for a prompt exchange or refund of your purchase price (excluding originating shipping and handling fees; customer pays return shipping). Items must be returned in the original packaging. Please also include the original packing slip or a copy.

Returns received after our 30-day inspection period are subject to a 20% merchandise restocking fee. We reserve the right to refuse returns after 60 days. If the credit card used on your purchase has expired, we cannot refund your credit account; instead we will issue you store credit.

Our full money-back no-questions-asked guarantee return policy does apply to orders utilizing our FREE SHIPPING offer, however the customer does incur the actual original shipping and handling costs when the order no longer meets the minimum purchase requirements for our Free Shipping offer.

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated at this website are actual photos of the products available at the time of publishing. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown at this website are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.

Limited Lifetime Fashion Jewelry Guarantee

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement* or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10k, l4k gold, genuine diamond, sterling silver or cubic zirconia.

Fine Jewelry Limited Guarantee

1. Our Fine Jewelry is guaranteed to be as described.

2. If not completely satisfied, return merchandise within five days of delivery for replacement or full refund.*

3.Jewelry must be returned to Aspen Country in its original condition, with the original sales slip.

* Certain limitations apply to the following custom-made items: Special-size rings are not cancelable or returnable for refund.

Three-Year Limited Cubic Zirconia
Costume Jewelry Warranty

Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item to cover handling and return insured postage to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365.

Note: We are Aspen Country Store
We are NOT "The Aspen Watch Company"

Two-Year Limited Mechanical and
LCD Watch Guarantee

We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover analog quartz watches - (See below). This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.

One-Year Limited Quartz Analog Watch Guarantee

Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction P.O. Box 1600, Woodland Hills, California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.

One-Year Mechanical or Quartz
Wall Clock Guarantee Certificate

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction P.O. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

Important Note: Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guarantees).