| Rush
Shipping
Aspen
Country cannot send "Over-Night" deliveries.
"Rush"
shipping is available for an additional charge within the 48 contiguous
United States of America only. Our express delivery service will
take a minimum of 3 full business days, allowing 1 business day
for warehouse order processing. The minimum charge for rush delivery
shipping is $20. (Fine jewelry cannot be rush delivered; allow
up to 14 days for delivery.) For more information about rush delivery
service and rush delivery rates, please click HERE.
Shipping
Outside of the Continental USA
We do ship to Alaska, Hawaii, Puerto Rico, Guam, and
Virgin Islands. We also ship to US Military APO and FPO addresses.
Please click HERE
for shipping information and ordering instructions.
Sorry, Aspen Country does NOT ship
outside of the United States of America. Aspen Country
does not ship to foreign countries (Canada, Australia, Japan,
Europe, etc.) due to the long delivery times, enormous shipping
costs, duties, and international Customs hassles.
We
do not accept credit cards issued from non-US banks.
Status
of an Order
Customer Service will answer questions related to your
website order. Please provide us your website order confirmation
number and order date, and include your name and complete shipping
address. Customer Service will also answer your product
and general questions. If you are requesting a delivery tracking
number please see Order Confirmation #s &
Delivery Tracking #s above.
Our
Customer Service e-mail address is: aspencountryinfo@aol.com
For
the fastest reply, please include your order number and the words
"tracking request" on the email subject line. Please
include your order tracking number, full name, and shipping address
in all e-mail or customer service correspondence.
Return
Policy & Money-Back Guarantee
Aspen Country guarantees 100% satisfaction and we stand
behind our products. Our merchandising team searches for unique,
high-quality, and affordable items — we search for decorative
home and garden decorations and decor accessories to display in
our own homes, and for gifts that we ourselves would like to receive!
That's why you can shop our online store with complete confidence.
If
an item arrives damaged or incomplete, please
e-mail us
immediately. Please include your order/track number, name and
shipping address. We WILL make it right!
Please
do not ship back a defective or damaged item before emailing us
first!
30-Day
Inspection Period.
If your selection does not meet your every expectation, simply
return it within our 30-day inspection period for a prompt exchange
or refund of your purchase price (excluding originating shipping
and handling fees; customer pays return shipping). Items must
be returned in the original packaging. Please also include the
original packing slip or a copy.
Returns
received after our 30-day inspection period are subject to a 20%
merchandise restocking fee. We reserve the right to refuse returns
after 60 days. If the credit card used on your purchase has expired,
we cannot refund your credit account; instead we will issue you
store credit.
Our
full money-back no-questions-asked guarantee return policy does
apply to orders utilizing our Free
Shipping offer, however the customer does incur the actual
original shipping and handling costs when the order no longer
meets the minimum purchase requirements for our Free Shipping
offer.
For
more warranty information on specific items such as jewelry and
clocks, click HERE.
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